VIC Service Directory



Healthdirect Australia
1800 022 222

  • A health information service

State Wide

A guide to  BPD Services has been published by Spectrum Victoria

Victorian Government Department of Health & Human Services
Dept. of Human Services General Enquiries: 1300 650 172 or (03) 9096 0000
Health Service General Enquiries: 1300 253 942 or (03) 9096 9000
Mental Health Services General Enquiries: 1300 767 299 or (03) 9096 8287 (9 am – 5 pm)
Drug Services: 03 9096 5895 

Suicide Helpline Victoria
1300 651 251

  • Free professional and anonymous support, 24 hours a day, seven days a week across Victoria. 

Mind Victoria
Mind Connect: 1300 286 463 (1300 AT MIND)
Mind Carer Helpline: 1300 550 265 (9 am – 5 pm Weekdays)

  • Brief therapies, motivational techniques
  • Offers a range of community mental health services
  • Supports clients to live independent, productive and purposeful lives through recovery oriented practice.
  • Each client has a mental health worker who works with them to create an individual recovery plan.
  • An array of services are available including residential, family and carers, group support, and psychological services.
  • Most services are free or available for a small charge.
  • Translation services are also available with all brochures available in English, Arabic, Dari, Turkish and Vietnamese.

The Bouverie Centre – Victoria’s Family Institute
03 9385 5100

  • Provides specialist family sensitive and family therapy services to Victoria's Public Mental Health Services.
  • Services include direct clinical services such as family sensitive work and family therapy, community services such as training and consultation to mental health organisations, and academic services such as university accredited courses and continuing education workshops relevant to mental health workers.
  • No referral is necessary. 

Spectrum – Borderline Personality Disorder Service for Victoria
03 8833 3050 8.30 am – 5 pm weekdays

  • A statewide service that supports and works with local Area Mental Health Services to provide treatment for people with personality disorder.
  • Focuses on those who are at risk from serious self-harm or suicide and who have particularly complex needs.

Victorian Mental Illness Awareness Council Inc. (VMIAC)
03 9380 3900

  • The peak Victorian non-government organisation for people who have experience with a mental illness or emotional distress.
  • Engages in a number of activities, which include information provision, advice, mutual support and self-help, individual, group and systemic advocacy, research and evaluation, and education and training.


03 8803 5555

  • The Victorian peak body for families and carers of people experiencing mental illness.
  • Promotes family and carer involvement in treatment and decision making, policy development and service improvement, and improve the mental health system.

1300 550 265

  • A community-based organisation providing services to people experiencing mental illness and family and friends of people experiencing mental illness
  • Provides a telephone support, information and referral service from 9am-5pm weekdays
  • Other services include support groups, housing and support services, and intensive outreach

Mental Illness Carer Advisory Link (MICAL)
03 95565243

  • A phone support and information service for carers and families of people experiencing mental illness
  • Staffed 10am-4pm Monday to Friday, with an answering machine on at other times
  • The phone is staffed by volunteers who are carers 

Metropolitan Melbourne

Melbourne DBT Centre
03 9530 9777

  • DBT
  • Focuses on providing therapy that has been shown to be effective through research findings.
  • Therapy options available for adults, adolescents and their families.
  • In addition to DBT, specialist clinical psychological services and therapy for a range of problems is provided.
  • Assessment and Diagnosis pathway, for people needing to clarify their diagnosis, that involves comprehensive psychological testing and diagnostic interviews, leading to a formal diagnosis and report.

Albert Road Clinic/Ramsay Mental Health
Intake Manager
General & referral enquiries: 1300 251 243 or (03) 9256 8311 (8.45 am – 4.15 pm)

  • DBT Program - a highly-regarded treatment approach for self-destructive behaviours, e.g., overdosing, self-mutilation, and anger “attacks”. The program is designed for people with Borderline Personality Disorder who need to acquire a skills base for dealing with emotions, relationships, and fragile self-esteem. The DBT model helps patients to learn skills which can gradually replace the self-destructive reactions with enhanced distress tolerance, relationship skills, and better regulation of emotions.
  • The Therapy/Skills Program is designed for individuals with long histories of emotional or psychiatric problems including chronic mood problems, and personality disorders. The program can help people who have difficulty in developing secure relationships; appropriately expressing their emotions; or tolerating distressing thoughts, memories, and feelings. The program uses a combination of group therapy, individual therapy, and skills training. The Therapy/Skills Program is often used as a key component for long-term treatment of patients with complex problems.
  • The Transition Program assists participants to understand, manage, and reduce psychiatric symptoms soon after inpatient admission. The immediate outcome of the program is that participants will be able to function more effectively and autonomously in the community. The program is particularly suitable for patients who may have difficulty adjusting to their outpatient environment. The program is based on cognitive-behavioural techniques, symptom management skills and psycho-education.

The Australian DBT Institute: Essential Health & Wellbeing Centre
03 9077 2096

  • DBT
  • A range of DBT informed groups for youth (16-25 years) and adults with Borderline Personality Disorder.
  • Participants undertake 4-6 session assessment/orientation/commitment period before commencement of the program.
  • The DBT program includes the following modules: mindfulness, interpersonal effectiveness, emotion regulation and distress tolerance.
  • The youth DBT program runs during school terms over the whole year on Mondays.
  • The adult DBT program runs for 48 weeks a year on Tuesdays and Wednesdays, a mindfulness program is run on Thursdays.    


Metropolitan Triage Service


Port Phillip, Stonnington, Glen Eira-Caulfield

Inner South East Mental Health Service: The Alfred Psychiatry’s Triage Service
1300 363 746

  • DBT Program 

Manningham, Monash-Waverley, Whitehorse-Box, Maroondah, Knox, Yarra Ranges, Whitehorse-Nunawading East

Central & Outer Eastern Mental Health Service: Eastern Health Triage Service
1300 721 927

Yarra, Boroondara

Inner Urban East Mental Health Service
1300 558 862

Clarendon and Hawthorn Community Mental Health Services
03 9417 5696 (City of Yarra)
03 9882 9299 (City of Boroondara)

  • The ‘continuing care teams’ provide ongoing specialist treatment and support to people with mental illness.
  • CAT services provide intensive community-based treatment for psychiatric illnesses.
  • Mobile support treatment is also offered.
Mooney Valley, Melbourne, Melton, Brimbank, Hume, Moreland, Whittlesea, Darebin

North Western Mental Health Service
1300 874 243

  • Triage provider for four mental health service areas: Inner West, Mid-West, North West, and Northern Area.
Bayside, Kingston, Greater Dandenong, Casey, Cardinia, Frankston East

Middle South Mental Health Service: Monash Health
1300 369 012

  • The triage service referral is to the Monash Health Psychiatric Service.
  • They provide comprehensive services in acute mental health services, alcohol and drug services, child and adolescent services, mental health community services, rehabilitation services, and youth advisory group.
  • The triage service can organise access to acute psychiatric inpatient units at Monash Medical Centre Clayton, Dandenong Hospital and Casey Hospital.
 Nillumbik, Banyule

 North East Area Mental Health Service
1300 859 789

  • Provides a mobile, responsive and accessible assessment service and intensive community based treatment to consumers experiencing a serious psychiatric illness in acute crisis as an alternative to hospitalisation, where possible.
  • The service will organise a hospital admission if necessary.
Mornington Peninsula, French Island, Kingston-South, Frankston-West

Peninsula Health Mental Health Service
1300 792 977

  • The triage service refers on to The Adult Community Mental Health Service.
  • They provide an Acute and Recovery Service which ensures that individuals referred to the service who are experiencing a serious mental health crisis or a relapse of a mental illness have easy and seamless access to treatment and support based on their needs.
  • The treatment plan is focused on recovery and provides direction for treatment and care in the short term and longer term.
Wydham, Hobsons Bay, Maribyrning

South West Mental Health Service
1300 657 259

  • The psychiatric triage phone service in the South West region has experienced mental health clinicians answering calls.
  • The Mental Health Triage clinician will determine the most appropriate service to meet the consumers identified needs.
  • The clinician may also provide generalist mental health advice, information and support to clients, carers and family members, as well as consulting with other service providers to assist in the treatment of mental health issues.

RURAL: Triage Service


North East Border Mental Health Services

East Gippsland, Wellington, Baw Baw, Bass Coast, Latrobe, South Gippsland

Gippsland Mental Health Service
1300 363 322

Glenelg, Southern Grampians, Moyne, Warrnambool, Corangamite-North

Glenelg (South Western) Mental Health Services Division
Mental Health Services operating 8.30 am – 5 pm weekdays:
Warrnambool: 03 5561 9100
Portland: 03 5522 1000
Camperdown: 03 5593 6000
Hamilton: 03 5551 8418
After hours: 1800 808 284 or 03 5563 1222

  • Provides specialist community mental health services for infants, children, adolescents, adults and aged persons.
  • Treatments offered are current and evidence-based, taking into consideration all aspects of the person’s functioning.
  • There is a focus on strategies that optimise positive health outcomes through time-limited interventions.
  • People suffering with a personality disorder may be eligible for services based on the extent of the impact of the disorder on the person or community.
Geelong, Queenscliffe, Surf Coast, Colac-Otway, Corangamite-South, Golden Plains-South West

Barwon Health Adult Mental Health Services
Services operating 8.30 am – 5 pm:
Geelong West Community Mental Health Service: 03 4215 6881
Bellarine Community Mental Health Service: 03 4215 7661
After hours triage: 1300 094 187

  • All referrals to go via ACCESS Team, 24 hours a day, seven days a week.
  • Service operates Mon-Fri 8.30 am – 5 pm.
  • This service is for all ages.
  • Services include: mental health assessments, early crisis intervention, referral to other services and telephone support to clients, families and other health workers.
  • The clinician will determine the nature and urgency of the response required.
Greater Shepparton, Strathbogie, Mitchell, Murrindindi, Moira-East 

Goulburn & Southern Mental Health Service
Mental Health Services operating 8.30 am – 5 pm:
Goulburn Valley Area: 03 5832 2111
Seymour: 03 5735 0333
After hours: 1300 369 005

Hindmarsh, West Wimmera, Horsham, Yarriambiack, Northern Grampians, Ararat, Hepburn, Pyrenees, Ballarat, Moorabool, Golden Plains-North West and Golden Plains-South West

Grampians Mental Health Service: Ballarat Health Services Mental Health Services
24 hour call line: 1300 661 323
Ballarat: 03 5320 4100
Ararat: 03 5352 9710
Horsham: 03 5362 1300
Stawell: 03 5352 9710

  • Recovery-oriented mental health service that provides a comprehensive range of internationally recognised, evidence-based and “best practice” treatments to clients and their families.
  • Services are open to people of all ages who have, or are at risk of developing, mental health problems.

Grampians Partners in Recovery

1800 056 400

  • Helping those with severe and persistent mental illness and with complex needs requiring support from multiple agencies to receive that support. GPIR assists in navigating through mental health agencies, helps identify services suitable and assisting with urgent needs.

Gannawarra, Buloke, Campaspe, Central Goldfields, Loddon, Greater Bendigo, Mount Alexander, Macedon Ranges Swan Hill-Balance (Northern Riding) and Swan Hill-Central

Loddon Campaspe/Southern Mallee Mental Health Service
24 hour call line: 1300 363 788 (for emergencies & new referrals)
For general enquiries:
Bendigo: 03 5440 6500
Castlemaine: 03 5471 1000
Echuca: 03 5480 7419
Maryborough: 03 5461 0400
Kyneton: 03 5421 2100
Swan Hill: 03 5036 1900

  • Enhanced Crisis Assessment and Treatment (ECAT)
  • Provides community based care for adults aged between 16 – 64 years.
  • Offers a range of services including crisis, short-term and long-term intervention within the community.
  • The team accepts and screens all referrals and co-ordinates admission to the acute in-patient units if necessary.
  • ECAT is based in the emergency department at Bendigo hospital.
  • The team are on hand to assess and treat patients who present to emergency which means waiting times for these patients are reduced.

Towong, Alpine, Indigo, Wangaratta, Benalla, Mansfield, Moira-East (Yarrawonga)

North Eastern Hume Mental Health Service
Wodonga: 1300 881 104
Wangaratta: 1300 783 347 / 03 5722 5347

  • The Wangaratta Community Mental Health Service provides 24 hour crisis assessment and treatment, mobile intensive support and case management of people suffering from mental illness aged between 16 and 65 years. Outreach clinics are based at Benalla, Mansfield, Myrtleford, Yarrawonga and Bright.
  • Albury Wodonga Health provides specialist assessment, treatment and ongoing care to people with serious mental health problems. Services include: Child and Adolescent Mental Health Services, Adult Mental Health Services, Older Persons’ Mental Health Services, Integrated Primary Mental Health Service (IPMHS), and Inpatient Mental Health Services.
Mildura, Swan Hill-Balance (excludes Northern Riding), Swan Hill-Robinvale

Northern Mallee Mental Health Service
24 hour call line: 1300 366 375 / 03 5022 3500

  • Ramsay Health Care (out of Mildura Base Hospital) provides a range of community and inpatient serious mental health services for children, adolescents, adults and older persons residing in the Northern Mallee Region.
  • The 24 hour call line can provide an immediate assessment and treatment options. 



The Australian Clinical Psychology Association Find A Clinical Psychologist Service

  • The only referral service provided by ACPA is through the Find a Clinical Psychologist Directory. ACPA is not able to provide referral details in response to telephone calls or emails.
  • The Find a Clinical Psychologist Directory is made up of those private practitioner ACPA members wishing to be listed in the Directory

The Australian Psychological Society Find A Psychologist Service

  • Psychologists listed in this Find a Psychologist database have paid an annual fee to participate.
  • All psychologists listed are fully registered and either: Associate Members, Members, Fellows or Honorary Fellows of the Australian Psychological Society.
  • Any services offered or therapeutic approaches listed are self-regulated and require a Declaration from each psychologist that they are competent in those areas.

Psychotherapy and Counselling Federation of Australia Register

  • The PACFA Register is designed to provide a comprehensive list of Psychotherapists and Counsellors for the Australian community.
  • These Psychotherapists and Counsellors have been assessed against Register Eligibility Criteria agreed to by Member Associations of PACFA, and have demonstrated an approved level of professional training, competence and ethics.

The Royal Australian and New Zealand College of Psychiatrists Directory of consultant psychiatrists in private practice in Australia

  • All psychiatrists in this directory are Fellows of The Royal Australian and New Zealand College of Psychiatrists. They are qualified medical practitioners who have undergone further specialist training to become experts in the treatment of mental illness.
  • The directory contains only psychiatrists who have requested to appear.
  • Information in the directory is provided by psychiatrists themselves. Contact the psychiatrist for any questions about their skills, qualifications or practice.
Last reviewed: 15 November, 2016